Frequently asked questions
Check in and check out
The rooms and suites are assigned based on the category and availability. You can check in from 3 pm on the day of arrival and check out until 12 pm on the day of departure. If you wish to check in early, we recommend booking an additional night. In case you would like to stay longer on the day of departure we grant a late check out for a fee.
Late check out
Enjoy your room a little longer on the day of departure with a late check out. We grant a late check out for a fee depending on the availability.
until 2 pm – € 30,00
until 4 pm – € 45,00
Please make use of our luggage room at the reception.
Cancellations made 24 hours prior to the arrival are free of charge depending on the rate booked. A cancellation made less than 24 hours prior to the arrival or a no show will incur an 80% charge. This also applies to an early check in or a late check out. Our non-refundable rates and prepaid rates cannot be cancelled.
Parking spaces and parking garages
Parking spaces are available in front of our hotel for € 17,50 per night upon prior request. The parking garage at the Kastner & Öhler department store offers a special rate of € 17,50 for 24 hours for our guests. Tickets are available at the reception. No prior reservation necessary.
A PC with Wi-Fi, printer and scanner is available free of charge. Please contact our reception for access data. If you need to copy or fax something please get in touch with our front office.
Our hotel is equipped with free Wi-Fi. Please refer to the reception for the access data or check the folder in your room.
Rental bikes and cars
We gladly assist you in organising rental bikes or a rental car. Several stations of international car-rental companies are in close vicinity.
Sports enthusiasts will be glad to hear that we offer a gym with modern amenities located on the 4th floor. Please contact us for further information about the most scenic running and walking routes.
Sauna and infrared cabin
On the top floor there is a Finnish sauna, an infrared cabin and a relaxation room. The sauna is heated upon request. Bathrobes and slippers are available in every room and at the reception.
Children and families
Our hotel offers several accommodation options adapted to the needs and wishes of families. The ‘Kaiser Rooms’ and suites are equipped with an additional sofa or bed and provide enough space for families. Cots and beds for children are available upon request. Please give us a call at +43 (0) 316 81 16 16 or send an e-mail to firstname.lastname@example.org for an individual offer.
Children to the age of 11 – free of charge
Children between 12 and 14 – € 27,00
Children older than 15 or extra bed for adults – € 52,00
The rates stated above are per night, including taxes and breakfast at the parents’ room. Please understand that cots, children’s and extra beds can only be provided upon prior request and for certain room categories.
We will gladly assist you with planning your leisure time in Graz. For further information on destinations and current events please check our homepage.
We invite you to enjoy our roof terrace with stunning views over Graz. Soak up the sun while enjoying a glass of wine or a refreshing cocktail.
If you wish to redeem a voucher, please provide the code when booking and show the voucher upon arrival. Please understand that we cannot guarantee the redemption of the voucher if this is not communicated beforehand.
Feel free to bring along your dog. We charge a fee of € 10,00 per night, dog food excluded. We gladly provide a blanket and feeding bowls upon prior request.
All public areas, rooms and suites are non-smoking.
We offer an external laundry and sewing service. Please find the bags (and the according rates) in your wardrobe and turn them in at the reception. Should you be needing an iron and an ironing board, please let us know.
Your wishes and requests
Please contact us with any wishes or requests. We will happily pass them on to the people in charge. Should you have any requests concerning your booking, please contact us and we will do our best to accommodate your wishes.
At the Erzherzog Johann we offer room service. Please check the folder in your room for the menu and service times. We also provide room service for breakfast for a € 3 charge. Simply put your order on the outside of the door.
K. & K.-flair in the heart of Graz
Very neat-looking hotel
„The beautiful atmosphere at the hotel gives a feeling oft he old K.& K.-flair. Perfect location, classy elegant rooms, extensive breakfast buffet.“ [source: Booking.com, March 2016]