Palais-Hotel Erzherzog Johann Graz
Winterspecial
Direct booking benefit - best rates

Safety & hygiene measures

What we do for your and our safety 

 

For us it is a matter of course to implement all recommended protective and hygienic measures for a safe stay conscientiously. Of course, we comply with all government regulations and adapt our guidelines as soon as new measures are announced. Our ultimate goal is that our guests feel comfortable and safe with us and can enjoy their stay  without any worries.

On this page you will find all relevant measures at a glance.

We would like to thank you already now. Thank you for your trust and your cooperation for a safe stay.

 

What we do for your safety:

  • Our staff have been intensively trained regarding important hygiene measures.
  • All public areas as well as handrails, door handles, elevator buttons and metal surfaces are continuously cleaned and disinfected.
  • We keep our public areas well aired at least once an hour or keep the doors open, as far as the weather permits.
  • In general, we leave our doors open where possible to reduce contact.
  • Disinfectant dispensers are located in the entrance area, next to the elevator, in front of the breakfast area and in other various public areas.

Rooms

    • All our rooms are of course cleaned, ventilated and disinfected after departure or before arrival with special attention.
    • We pay special attention to the thorough cleaning of the objects that are touched a lot, such as remote controls, handles and light switches. 

     

    Breakfast area

    • The general gastronomy rules apply.
    • Special hygiene measures were taken for breakfast. Our reception staff will inform you about the measures.

     

    Check-Out

    •  We kindly ask you to pay your bill by card if possible.

     

    Flexible cancellation conditions

    Stay flexible! As a direct booker you can rebook or cancel your bookings free of charge until 18:00 the evening before arrival. Of course, you can also rebook prepaid bookings free of charge or we will gladly issue you a credit note with the value of the prepaid amount. 

     

    If you have any further questions about the measures, please contact us. We will gladly help you!

    We are looking forward to welcoming you soon at the Palais-Hotel Erzherzog Johann. 

     

    Status: 16.04.2022

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