Palais-Hotel Erzherzog Johann Graz
Direct booking benefit - best rates

Safety & hygiene measures

What we do for your and our safety 


The health and well-being of our guests and our staff is very important to us.

We have taken many safety and hygiene measures in our Palais-Hotel. Our primary goal is that our guests feel comfortable and safe and enjoy their stay with us without any worries.  

On this page you will find all relevant measures at a glance.

We would like to thank you already now. Thank you for your trust and your cooperation for a safe stay.


General security measures:

  • We kindly ask our guests to wear mouth and nose protection in common areas. 
  • Please keep at least 1 meter distance to other persons, except for fellow travellers in the same room
  • Do not shake hands - we will gladly welcome you with a warm smile.
  • Wash your hands with soap for at least 30 seconds several times a day.
  • Sneeze or cough into the crook of your arm or into a handkerchief
  • Avoid touching the face with uncleaned hands
  • In general, we ask you to arrive in good health. 


 What we do for your safety:

  • All our employees have been trained intensively in important hygiene measures and in contact with guests.
  • Our employees wear a mouth and nose protection.
  • All public areas as well as handrails, door handles, elevator buttons and metal surfaces are continuously cleaned and disinfected.
  • We air our generally accessible areas at least once an hour or keep the doors open, weather permitting.
  • In general, we leave our doors open where possible to reduce contact.
  • Disinfectant dispensers are located in the entrance area, next to the elevator, in front of the café and in other various public areas.
  • If possible, we offer you rooms that have not been occupied for 24 hours.


Arrival & Check-in

  • Our reception is equipped with a plexiglass cover to provide protection against droplets on both sides.
  • Please pay attention to the distance rule of at least 1 meter. 
  • We ask you to announce your arrival time in advance. 



    • All our rooms are of course cleaned, ventilated and disinfected after departure or before arrival with special attention.
    • We pay special attention to the thorough cleaning of the objects that are touched a lot, such as remote controls, handles and light switches. 
    • Due to the current regulations we are only allowed to fill our minibar on request. So please inform us if you want your mini-bar filled.
    • As a goodie, we have provided a small disinfectant for each guest in the room for the city exploration tour.
    • In the rooms you will also find a guide for a safe stay at the Palais-Hotel.


    Breakfast area

    • Special hygiene measures were taken for breakfast. Our reception staff will inform you about the measures.



    •  We kindly ask you to pay your bill by card if possible.


    Flexible cancellation conditions

    Stay flexible! As a direct booker you can rebook or cancel your bookings free of charge until 18:00 the evening before arrival. Of course, you can also rebook prepaid bookings free of charge or we will gladly issue you a credit note with the value of the prepaid amount. 


    If you have any further questions about the measures, please contact us. We will gladly help you! For a more detailed description of the measures we recommend to have a look at

    We are looking forward to welcoming you soon at the Palais-Hotel Erzherzog Johann.